For further information on any of the vacancies listed below, please contact Human Resources on 01481 241729 or email people@np-group.com.

General Manager

Project was established in 1992 and is a 100% locally owned and managed company. In 2002 after 10 years of continual growth, Project joined the NP Group of companies which includes leading builders’ merchants – Norman Piette, Annandale, Ecohomes, Quantum in Jersey and Blanchard Building Supplies in Alderney.

We pride ourselves on being an employer of choice and are looking for a motivated and committed individual who shares our company values of caring, working together and excellence!

The key responsibilities include, but are not limited to:

• Implementing and maintaining effective customer service procedures, policies, and standards
• Managing employees to ensure that profitable customer relationships are built and maintained, driving sales, and seeking new business opportunities with new and existing customers.
• Remaining up to date with the latest industry techniques and methods, researching required product information using available resources and working with suppliers and other departments to develop sales.
• Identifying opportunities to update or improve sales procedures and making recommendations to do so.
• Ensuring excellent customer service levels are always achieved by the team, on a day-to-day basis, in person and over the phone, building long-term relationships.
• Ensuring all training needs are met for new employees such as sales policies, procedures, and best practices.
• Assuming responsibility for the team’s ongoing training & development needs
• Organizing and overseeing the schedules and work of assigned staff.
• Owning the recruitment process and developing existing members of the department, including full induction
• Handling and resolving complaints.
• Ensuring procedures included within the Group Health & Safety Policy are always adhered to.
• Escalating critical issues to management and other duties as assigned

Key skills we will be looking for include:

• Excellent communication skills
• Ability to work within a team and individually
• Works in a professional and courteous manner
• Basic computer skills
• Problem-solving skills

This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance program, pension, training and development opportunities and more.

To apply email people@np-group.com